RE-OPENING Monday the 6th of July 2020
We are so excited to be re-opening on Monday the 6th of July, after 3 and a half very long months away.
These past few months have been tough for us in the current economic climate. Anyone who’s seen the news will know how tough it’s been for businesses to survive in this situation, and we’re so lucky to be able to come back, but not without a number of changes. We’ve been working tirelessly behind the scenes to continue to help you all through a situation none of us could have ever imagined being in and we’ve spent months preparing to come back to the job we’ve all loved for so long, whilst still jumping through health & safety hoops.
It’s going to be very different at Optima, and it’s almost like we’re starting again. We’re all having to re-learn how to do our jobs around so many new rules and measures, and there will be bumps along the way for certain, but as long as we all do our bit and treat each other with patience and respect, we’ll all get there in the end.
Just in case you missed an email, or haven’t read the blog in a while, you can read about some of the changes we’ve made here:
We’ve always had a relaxed attitude and have been as flexible as possible where we can. Unfortunately, this is something that we are now unable to do in many aspects, as we have to consider staff and client safety first and foremost. We’ve detailed the changes and what you can now expect from your visits to Optima below;
To limit the amount of people in the building at any one time, you must arrive just before your appointment. If you’re too early we will ask you to wait in your car or outside.
When entering the building you will be greeted by a member of staff who will take your temperature using a non-contact thermometer. If you are shown to have a temperature greater than 37.8C, we will re-test after a few minutes. If your temperature is consistently shown to be above 37.8C we will have to refuse you entry into the building.
With this in mind, if you are waiting in the car, put the AC on to help cool down. If it’s hot outside, we recommend having a cool drink on hand.
Having to adhere to a stricter schedule and closely monitor the amount of people in the building means that if you are late for your appointment, we may need to cancel your appointment and re-book you. This is something we will avoid where possible, but please have in this mind when making travel arrangements.
DO NOT ATTEND THE CLINIC if any of the following apply.
- A high temperature – this means you feel hot to touch on your chest or back.
- A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- A loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal
- You have been in contact with someone with a confirmed case of COVID-19 in the past 14 days.
In order to remain open, we are relying on you to be honest about any symptoms you may have, and to ensure the safety of staff and clients we are asking you don’t compromise this in any way.
After having your temperature taken, you will be given hand sanitiser and a face mask (we advise you to bring your own as we have limited supplies) before being allowed anywhere else in the building. We require that during your appointment you keep your mask on at all times. Sadly, we’ve had to do away with hot drinks and magazines, so bring your own refreshments & reading materials where possible.
We are no longer able to welcome your friends or family to either wait for you in the waiting room or accompany you in the room as we have in the past, again to limit the number of people in the building at any one time. Please come alone to your appointment, otherwise we will be forced, as per guidelines, to turn your friends or family members away. We’ve also regrettably had to enforce this rule for dogs too, so any of our dog owner clients: please leave your furry friends at home.
Please also be aware that you will ONLY receive the service you have booked for. We can no longer accommodate extra services, changes of services, and reviews with staff.
Please do your best whilst in the building and walking to and from reception to adhere to the 2 metre distance guidelines wherever possible. We have markers of the floor to help with this, and more staff will be on hand to help with any issues or questions you have.
We are taking every measure to improve our already stringent hygiene practise to safeguard our clients and staff in line with COVID-19 Government guidance. We have done away with reusable gowns and towels for the foreseeable future and will be using disposable capes and towels that are single use only. As standard all equipment will be cleaned in between each client.
Although public toilets are not recommended, we understand that many of you travel quite a long way to visit us. We urge you to use our toilet facilities only if absolutely necessary. There will be only one unisex client toilet available and this will be cleaned more regularly than usual. We also ask you clean after each use and recommend you do before use also to ensure optimum sanitation.
In the event of queuing outside the building and the implementing of a new exit, please where possible park on the road or at one of the pay and display car parks on the street, both within 100m of the building. One is located at the rear of the Highfield Pub and the other at the rear of the Physician pub. DO NOT for any reason block the driveway, or other cars already on the driveway.
Although we have had to make a lot of changes, we are still the Optima you’ve come to know and love. Our passion for delivering a first-rate service to all our clients is still our highest priority. If you have any questions about any of the new requirements, please let us know as soon as possible.
This won’t be easy for us, but we will get through it, and we’re determined to stay put as the UK’s number 1 hair loss specialists. We are thrilled to be able to come back fighting after being forced to lock down for so long and can’t wait to begin the next phase of our growth as a company.
See you very soon,
Pete, and all of us at Optima x