First of all, we’re so glad to be able to welcome you back to Optima after three very long months. It’s been such a confusing time for us all in so many ways, but we’re all keen to get back to what we do best. The Optima you’re coming back to will have the same smiling faces, but there will be lots of changes.
We’ve always had a relaxed attitude and have been as flexible as possible where we can. Unfortunately, this is something that we are now unable to do in many aspects, as we have to consider staff and client safety first and foremost. We’ve detailed the changes and what you can now expect from your visits to Optima below;
Walk-in laser treatment sessions are no longer permitted. If you do not have a booking, you will be refused entry to the building. To limit the amount of people in the building at any one time, you must arrive just before your appointment. If you’re too early we will ask you to wait in your car or outside.
When entering the building you will be greeted by a member of staff who will take your temperature using a non-contact thermometer. If you are shown to have a temperature greater than 37.8C, we will re-test after a few minutes. If your temperature is consistently shown to be above 37.8C we will have to refuse you entry into the building.
With this in mind, if you are waiting in the car, put the AC on to help cool down. If it’s hot outside, we recommend having a cool drink on hand.
Having to adhere to a stricter schedule and closely monitor the amount of people in the building means that if you are late for your appointment we may need to cancel your appointment and re-book you. This is something we will avoid where possible, but please have in this mind when making travel arrangements.
DO NOT ATTEND THE CLINIC if any of the following apply.
- A high temperature – this means you feel hot to touch on your chest or back.
- A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- A loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal
- You have been in contact with someone with a confirmed case of COVID-19 in the past 14 days.
In order to remain open, we are relying on you to be honest about any symptoms you may have, and to ensure the safety of staff and clients we are asking you don’t compromise this in any way.
After having your temperature taken, you will be given hand sanitiser before you can carry on to the laser room. A new station is set up in the laser room with freshly cleaned glasses and wipes available should you wish to re-clean the glasses. Wherever possible we will have a member of staff stationed in the laser room to assist you and answer any questions you may have.
Sadly, we’ve had to do away with magazines, so bring your own reading materials where possible. You can put your used glasses in the designated box in the laser room so that we can clean them thoroughly in time for the next appointment.
We are no longer able to welcome your friends or family to either wait for you in the waiting room or accompany you in the room as we have in the past, again to limit the number of people in the building at any one time. Please come alone to your appointment, otherwise we will be forced, as per guidelines, to turn your friends or family members away.
When you return we will be taking new pictures on your first laser session. We won’t be offering reviews just yet as it would be an unfair and unrealistic due to you not being able to attend the laser programme for 3 months. We will look at starting to review your progress again from the beginning of October, if you have been attending your laser sessions consistently for those 3 months.
We will not be offering “catch up” appointments of one hour, or more than 3 sessions per week. The laser is most effective with regular short sessions, and changing that routine would not be beneficial, and may even be detrimental to your treatment. You will be permitted to use the laser 3 times a week maximum, for 30 minutes, as before.
To help with your progress when you return to the laser programme, we’ve been able to offer our product range at rock bottom prices to encourage your progress. See in store for more details!
To comply with hygiene practices, we will no longer keep stimulants for communal use. If you wish to use a stimulant during your laser session, please bring your own. Remember, you can do this at home too before you arrive for your laser session.
Please do your best whilst in the building and walking to and from reception to adhere to the 2 metre distance guidelines wherever possible. We have markers of the floor to help with this, and more staff will be on hand to help with any issues or questions you have.
We are taking every measure to improve our already stringent hygiene practise to safeguard our clients and staff in line with COVID-19 Government guidance. As standard all equipment will be cleaned in between each client, including laser machines, laser heads, chairs, and shelves.
Although public toilets are not recommended, we understand that many of you travel quite a long way to visit us. We urge you to use our toilet facilities only if absolutely necessary. There will be only one unisex client toilet available and this will be cleaned more regularly than usual. We also ask you clean after each use and recommend you do before use also to ensure optimum sanitation.
In the event of queuing outside the building and the implementing of a new exit, please where possible park on the road or at one of the pay and display car parks on the street, both within 100m of the building. One is located at the rear of the Highfield Pub and the other at the rear of the Physician pub. DO NOT for any reason block the driveway, or other cars already on the driveway.
Although we have had to make a lot of changes, we are still the Optima you’ve come to know and love. Our passion for delivering a first-rate service to all our clients is still our highest priority. If you have any questions about any of the new requirements, or wish to cancel your appointment, please let us know as soon as possible.
Thank you and we look forward to seeing you very soon.